When I enter my test instance name to log in to Now Mobile, I get an unauthorized_client error

cbester
Tera Contributor

- I am unable to get to the login screen on my test instance

- I have been able to set up Now Mobile in our dev instance, which should be set up the same, but obviously something is different

- we have SSO set up, through Azure AD, same settings in both instances

- after I enter in my instance name, the error message displayed is 

unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted

10 REPLIES 10

David Ha
ServiceNow Employee

Hi cbester,

Please open up a ticket with a technical support agent to take a closer look at your instance if you are still having issues.

 

Best,

David