When I enter my test instance name to log in to Now Mobile, I get an unauthorized_client error

cbester
Tera Contributor

- I am unable to get to the login screen on my test instance

- I have been able to set up Now Mobile in our dev instance, which should be set up the same, but obviously something is different

- we have SSO set up, through Azure AD, same settings in both instances

- after I enter in my instance name, the error message displayed is 

unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted

10 REPLIES 10

David Ha
ServiceNow Employee
ServiceNow Employee

Hi cbester,

Please open up a ticket with a technical support agent to take a closer look at your instance if you are still having issues.

 

Best,

David