Why Some users are unable to "Enable Notifications" on the Mobile app

Victor Guzman
Tera Contributor

‎05-18-2023 06:23 PM

When clicking on user preferences, inside of the "Settings" tab, some users are not able to "enable notifications" on the Mobile app. The message: "Internet connection appears to be offline" displays on the screen.

 

VictorGuzman_0-1684459343580.png

 

 

I have noticed that with an admin profile it lets me activate the toggle as normal, but trying with users that are not admins is showing this message. The users have roles like: sn_customerservice.consumer, the necessary roles we configured to use the now mobile app. The push we are using is: ServiceNow Request Application

I already did this process but it's not working: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859524 

 

 

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Victor Guzman
Tera Contributor
In response to Amit Gujarathi

‎05-19-2023 03:19 PM

I have also created a write ACL on sys_user.notification so that each user can update his/her own notification preference with the following script condition

 

if (gs.getUserID() == current.user.sys_id)
answer = true;
else
answer = false;
 
But it is still not working and showing the same "Internet connection appears to be offline" message under the "User Preferences" for non admin users 😞
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