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ServiceNow Employee
ServiceNow Employee

 In this article, you'll learn Part 1 of the series on how to enable Employee Center in Microsoft Teams.

Pre-Requisites

Pre-Requisite Details
ServiceNow Instance Rome or above
Plugins

Ensure that your EC/EC Pro plugin is installed
The MSFT plugin you'll need to have installed is "Microsoft Integrations - Core"

Successful Integration Between ServiceNow and Microsoft

Please see this article on how to integrate the two platforms

ServiceNow Role

"external_app_install_admin

Microsoft Role

No Applicable

 

Instructions for Enabling Employee Center in Microsoft Teams

Step Preview of Step
Step 1: Select "ServiceNow for Teams" from Filter Navigator Asif_0-1679101824648.png
Step 2: Click the “New” button In the top right corner

 

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Step 3: Confirm the Details and Click "Update" Asif_1-1679102233812.png
Step 4: Click "Next" Asif_4-1679102711647.png

Step 5: Select "Connect a Single ServiceNow Instance" OR "Connect multiple ServiceNow instances to your Microsoft Teams tenant" and select: "Next"

Optional Step: "Review Virtual Agent"

*Notes:

1) Virtual Agent requires license to deploy in Production

2) Virtual Agent light does not require a license to deploy in Production

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Step 6:  Configure Tab Name

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Note: This is the name that will appear within Microsoft Teams

Step 7: Select "Download Manifest"

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Version history
Last update:
‎03-30-2023 08:46 AM
Updated by: