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on 03-30-2023 08:46 AM
In this article, you'll learn Part 1 of the series on how to enable Employee Center in Microsoft Teams.
Pre-Requisites
Pre-Requisite | Details |
ServiceNow Instance | Rome or above |
Plugins |
Ensure that your EC/EC Pro plugin is installed |
Successful Integration Between ServiceNow and Microsoft |
Please see this article on how to integrate the two platforms |
ServiceNow Role |
"external_app_install_admin |
Microsoft Role |
No Applicable |
Instructions for Enabling Employee Center in Microsoft Teams
Step | Preview of Step |
Step 1: Select "ServiceNow for Teams" from Filter Navigator | |
Step 2: Click the “New” button In the top right corner |
|
Step 3: Confirm the Details and Click "Update" | |
Step 4: Click "Next" | |
Step 5: Select "Connect a Single ServiceNow Instance" OR "Connect multiple ServiceNow instances to your Microsoft Teams tenant" and select: "Next" Optional Step: "Review Virtual Agent" *Notes: 1) Virtual Agent requires license to deploy in Production 2) Virtual Agent light does not require a license to deploy in Production |
|
Step 6: Configure Tab Name |
Note: This is the name that will appear within Microsoft Teams |
Step 7: Select "Download Manifest" |
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