Hi Team,
We have integrated Active Directory (AD) with ServiceNow and implemented custom connectors for Knowledge Articles, Catalog Items, and Ticket Status. The integration is functioning correctly in terms of retrieving content; however, the URLs being returned point to ServiceNow backend pages rather than the Employee Center (ESC) portal.
Examples:
Catalog items are returning URLs in the format: com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=8622f90d977af9503318ffa8c253af55 instead of the Employee Center catalog URL.
Knowledge articles are returning URLs that redirect users to the backend kb_view page instead of the corresponding Employee Center knowledge article page.
Expected Behavior: The integration should return Employee Center-friendly URLs so that end users are directed to the ESC portal experience rather than backend ServiceNow pages.
Any recommendations on how to configure/resolve this would be appreciated.
Thanks,
Hrithika Paida
