Incident SLA Not Attached Created by admin

ysudileti
Tera Contributor

2 hours ago

Hi All,

 

In my Instance few of the incidents Created by admin or guest and integration user. This incident Description looks like kind of reports ex: user not Active in Snow from last 1 week. This incidents doesn't have SLA Attached.

I have checked SLA Definition and not configured anywhere the conditions Not attach any SLA.

 

Could you please us why No SLA attached for Automated incident and how to Attach SLA for this incidents.

Thanks,

Yamini

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Rafael Batistot
Kilo Patron

47m ago

Hi @ysudileti 

 

This might help you 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2554424

 

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