Hello Expertes,
I am trying to make the the "Create an opening message" field value dynamic based on the incident deatails.
But currently as OOTB this is maintained a hard coded message on "sn_tcm_collab_hook_chat_config" table.
Can anybody suggest how can i do that, i know the ui pages, ui macros and script include of this functionality but struggling with the jelly script where should i need to make the changes.
Please suggest
@Ankur Bawiskar you might need an idea on this, if this is possible or not, I have seen few simillar post where you replied this type of questions for teams integration, Probably you can help me quick on this, that's why tagging you here.
Thanks,
Ankur
