Service Request Creation in Virtual Desginer
Hi,Is it possible to create Service Request Topic in Virtual Designer in ServiceNowIf it is yes could you please help me how to proceed it.
Forum Posts
Employee Center Links opening in external window
Hello We are having an issue in which external links on Employee Center are opening in an external window. Would like these links to open strictly in the MS teams window itself. Is there any setting we can use to do this? Thanks
Conversational feature from SNOW to Teams(or something else) for Analyst
Hi all, I know we have conversational teams plugin and virtual agent to help end users to connect with live agent and all. What our client want to know is, if we could help Analyst to initiate the conversation to End user on teams chat. I know i coul...
Open IT Ticket Topic
I'm working on implementing MS Teams for Virtual Agent. I am noticing a difference in the Open IT Ticket.Previously I updated the Configuration Item when users create the incident from Open IT Ticket via Virtual agent. Did the topic change from Ope...
MS Teams Integration
Hi, We are looking to integrate ServiceNow with MS teams. We want to utilize the MS teams for Major incident (Incidnet_alert) conference calls and messages. So what are the options we have and dependencies. I know we can utilize the integration hub a...
Teams Chat always initiates as if request is from the user who authorized the Teams integration
Hello, We are trying to set up a Microsoft Teams integration in order to start a Teams chat from a task. In one of the steps, an Azure administrator needs to log in to ServiceNow to authorize the application. The problem we are having is that when we...
Posting report or list data in a table format to a Teams channel (not as a link)
Hi, the subject says it all. we want to post data to a Teams channel. Not as a link but a few records that meet some criterion.What is the best way to do this?
Custom Response or Limit Response to MS Teams Integration
Good Morning everyone, I'm working on understanding the SN to MS Teams integration for virtual agent/bot communication.We've got the bot setup in Azure/O365 and setup in ServiceNow. It's communicating as anticipated.That is great news, but also part...
Error while trying to Authorize Azure Apps
Hi Team, We are receiving the error 'Authorization failed. Invalid Nonce' while trying to authorize Azure apps. The user account we are using to perform this action has complete admin roles in ServiceNow (including external_app_install_admin) and als...
Use carousel input variable for conditionning
Hello all, I have to create a new custom greeting for my clients because they doesn't want the list display of topics.So i've created a carousel and the choice they make will determine wich topic block it'll launch.But i'm unable to select the variab...
How to get Teams plugin 'sn_va_teams' in PDI
I want to integrate Virtual agent with MS Teams in my PDI. However when I am trying to install 'sn_va_teams' plugin its asking to purchase.How to Implement it in my PDI ?
Language Detection in MS Teams Integration
I'm running an issue with Language Detection in MS Teams.I've integrated Chat with MS Teams and I have setup Dynamic Translation. The very first time I start typing in MS Teams, it detects language just fine. After few lines of chat I switch and star...
The globe ICON is routing me to dev instead of PROD
The employee center tab is PROD and is working as it should but when we click on the globe it goes to dev instead of PROD
Logo not updating for Now Virtual Agent app Teams
We have installed Conversational integration with Microsoft Teams and Microsoft Integrations.We were able to update the logo for "Now Virtual Agent" https://appsource.microsoft.com/en-us/product/office/wa104381816?tab=overview however when we pin t...
How to exclude ITSM Integration with Microsoft Team from cloning the production instance to sub prod
Hello All, We are planning to clone the production instance to sub production instances , we are having itsm integration with microsoft teams. We have our sub prod to connected with Teams Dev Tenant. Prod to Teams Prod Tenant. By cloning the prod to ...