Hi everyone, I'm working with the integration between Teams and ServiceNow, and I’ve come across a message that appears when initiating a Teams chat from ServiceNow. - “This chat log may be saved to better serve you in the future.” I’m looking to upd...
We have recently implemented the ServiceNow to Microsoft Teams chat integration.We are getting some errors when one agent initiates the chat with the end user, the Incident or sctasks is reassigned to another user and the below error will be work not...
Hi all, I am searching for a way to hide a particular catalog item on any of the portals, but one can still order it through classic ui (also by clicking on the url). ChatGPT explains it to me by clicking on the 'Hide on service portal', but I could...
Hi. Does anyone know if you can create a link to the Employee Portal tab within the ServiceNow for Microsoft Teams app and have provided by the virtual agent? I want to create a topic that will display as part of the options you see with the dynamic ...
We are implementing MS Teams integration with ServiceNow . Our client wanted to send actionable notifications to MS Teams (Approve /Reject) only for RITMs. It seems OOB business rule send these notifications for all which extends task table.The busin...
We have enabled notifications to be sent to Teams and would like to metrics on how many Approval records got approved/rejected from Teams, can we add Approval Source as Teams on Approval record when approved from teams ? Anyone did metrics on Teams i...
Hi all, I am having a trouble with installing and re-installing Servicenow for microsoft 365 app. I wanted to check if I could install one of the three apps so that I don't need to install all of them mainly due to security purposes. I already instal...
The ServiceNow for Microsoft Teams product does not seem to take into account Universal Request. For us and probably most, the primary use case of the MS Teams integration is for fulfillers to reach out to requesters over teams. With universal reques...
I am integrating with Microsoft Teams 365, but I have a problem where the "Live Agent Support" button is not working currently. I need to hide or deactivate this button. How can I do this?
Hi All, I faced another error in MS Teams - Agent Workspace. Hi All, I faced another error in MS Teams Chat - Agent Workspace.Work note - "doesn't have a valid teams token. Messages will not be auto imported for"User is having the valid email address...
Hi everyone, I had to reinstall our VA bot for teams again a couple weeks ago, when I uninstalled the bot it un-linked all the accounts from SN to teams. Do you know of a way to re-link all the accounts in SN again on the provider_user_map table? On...
I have set up a approval notification on teams, but now I have to open 'View details' (sorry, not sure about the wording here, I'm using Japanese interface) to actually press either the approval or the reject button. I want the notifications to be ar...
We are performing the integration with Teams through the spokes of the Integration Hub, using the actions 'create chat' and 'post message on a chat.' The action worked correctly and created the chat, sending a message; however, the issue is that the ...
When users install the ServiceNow for MS Teams App, we want that during ServiceNow is automatically linking the MS Teams Account to the ServiceNow Account. On Conversational Integration Settings there is a setting "Automatically Link ServiceNow User ...
How can I customize the layout and design of MS Teams cards in ServiceNow for OOB approval notifications, as part of my MS Teams integration project, where I'm using Adaptive Card Designer to create a card for a specific use case?