How to convert azure user mailbox to shared mailbox using ServiceNow API?

[saba tanveer]

I want to convert azure user mailbox to shared mailbox through ServiceNow. Is there any rest API or graph API to achieve this?

[Niklas Peterson]

Hi,

Sadly there is no API endpoint on Microsoft side for that operation. It has to be done using Exchange Online powershell cmdlets.

Regards,
Niklas

[saba tanveer]

Hi,

Can you please share some links or documents regarding this?

Thank you for your guidance.

[Niklas Peterson]

Hi,

I don't have any documentation for a complete solution but here are some links that describe the parts you need to combine.

How to convert mailbox with powershell cmdlets:

https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/conve...

Powershell in IntegrationHub:

https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/flow-designer/re...

Regards,
Niklas

[saba tanveer]

Okay thank you for your help, I will look into this.