MS Teams Integration - Import Chat Functionality

[vsgarcia]

Has anyone been able to get the MS Teams integration - import chat functionality to work as expected on their ServiceNow instance? 

I'm getting a "some technical error occurred while importing chat contact sys admin" error message when attempting to import the MS teams chat to the incident record. 

We've followed the documentation to set up, but it's still not working as expected. 

Any guidance or help would be appreciated 

[Sumanth16]

Hi @vsgarcia ,

Please refer to below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1170118

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda