We are implementing MS Teams integration with ServiceNow . Our client wanted to send actionable notifications to MS Teams (Approve /Reject) only for RITMs. It seems OOB business rule send these notifications for all which extends task table. The business rule "MS Teams: VA Approval notifications" is calling the script include "MSTeamsNotificationBuilderUtilSNC" but couldnt find where can we restrict the table so that we can send approval notifications only for that table records. Please help.
Ok, maybe it is coming for a different notification record? can you check your sys_notification table for other notifications on approval table? or if there is a duplicate BR that is triggering notificaiton?
