I have followed the SOP found in the community and when I try to open the Your Hub tab getting that error.Everything is working as expected except for opening the portal from Your Hub tab. When I clicked on Your Hub tab, getting the below error mess...
Do we have any specific Plugin that needs to be Enabled for MS Teams Chat specifically for Change module in Servicenow? Please help.
Can you use a drop down in Virtual agent to select a single choice? My table has over 200 values and I don't want the user to page through all the items in the OOTB list from the user input choices. I know I can increase the list options from 10. Th...
We have configured the MS Teams Integration so we can access our Employee Service Center through MS Teams. It works fine on the Teams desktop app and the Android mobile app, but in the iOS Teams app the option to add ServiceNow is missing. Has anyon...
Some users of microsoft teams get the message "Error while Authorizing the user" in the employee center tab. Is this a problem on the side of ServiceNow or is from MS Teams side?
Hello, I want to integrate my SN and MS teams. I want to notify the opened_by in teams whenever he/she filed a ticket. I successfully linked my servicenow account and MS teams in screen shot #1 an #2. I created a notification in sys_notification ...
Back story...We are currently in the process of configuring the Major Incident Management module to be deployed which will replace the custom application we built years ago. We need it to Integrate with MS Teams to initiate and manage the conference ...
We are starting to configure our Servicenow Instances with Microsoft Teams. We have a Teams sandbox environment that we have connected to our Dev ServiceNow Instance but are looking to get expand our testing audience before eventually setting up prod...
Hi community,we try to configure the Conversational Integration with the Microsoft Teams app. Our goal is to enable users to engage with live agents using the MS Teams (we will not use virtual agent).We have three environments: dev, test, and prod.In...
We successfully integrated ms teams and virtual agent recently, what we noticed is the Virtual agent is showing user name while greeting user in Service Portal, but when user interacts with VA on teams VA is not using user's name in greeting.Below is...
Since Utah, most of the documentation for MS Teams talks about using the "Channels and integrations" page under All > Conversational Interfaces > Settings, then in General Settings there is supposed to be an option called Channels and integrations. H...
Has anyone implemented the following? Any tips would be greatly appreciated!Request-based chat - Start and import chat from field decorator (servicenow.com)
Hello community,I recently integrated the Employee Center on Teams. Unfortunately, an error message is displaying instead of showing an Iframe.There is no error on the Employee Center while using it on my navigator. Has someone an idea on how to fix ...
I want to convert azure user mailbox to shared mailbox through ServiceNow. Is there any rest API or graph API to achieve this?
Hi community, Does anyone know a way to synchronize User Profile Picture from Teams to Active Directory or directly to ServiceNow? I want to use the LDAP integration, and populate the "thumbmailPhoto" attribute with the picture coming from Teams, but...
