The globe ICON is routing me to dev instead of PROD
The employee center tab is PROD and is working as it should but when we click on the globe it goes to dev instead of PROD
Forum Posts
How to exclude ITSM Integration with Microsoft Team from cloning the production instance to sub prod
Hello All, We are planning to clone the production instance to sub production instances , we are having itsm integration with microsoft teams. We have our sub prod to connected with Teams Dev Tenant. Prod to Teams Prod Tenant. By cloning the prod to ...
Microsoft Teams Notifications Reporting
Hi,Could you please let me know which is the table to report on notifications sent to Teams and if we can report on Notification Type, Content, Date and receiver (user)?Thanks in advance!
team Integration | Major Incident management
Hi , I'm trying to integrate the MS teams with Major incident Management( client want to have on calls triggered from the workbench itself. We don't have a Virtual agent set up as of now , I could see all the communications send from the ServiceNow ...
Reply Please - Not On Teams Error
Hi All,Getting the below error when clicking on the Start Microsoft Teams Chat button.Users have valid Email and available on Teams also.Thank you!!
Resolved! Unable to start Teams Chat from ServiceNow Record
Hello all,We have added Teams Integration to a customer, following all the steps in the instructions below. https://community.servicenow.com/community?id=community_article&sys_id=fafac779dbc4345014d6fb243996199a&view_source=featuredList Incidents can...
Teams Integration (sn_now_teams): Some users not having to press the "Link to ServiceNow" button?
We have recently deployed a Teams integration for ServiceNow - Initially we had the "enable Notifications for all users" disabled - Today we enabled this, and triggered an non actionable notification which we confirmed was received by our testing rec...
External web page / iFrame targeting ServiceNow Dashboard
Hi, I'd like to create a page, on a website (https://example.com), with an iframe that would display a ServiceNow dashboard.I've seen that a setting should be made in the "HTTP Response Headers" table (sys_response_header) to authorize the "example.c...
Resolved! Incident link redirects to sp on Microsoft Teams live agent support. How to redirect to portal esc?
Hello,we have enabled the live agent support on Microsoft Teams. However, when the agent shares an incident with the user, then once the user tries to open the incident link, they are redirected to the Service Portal (sp).How can I redirect them to a...
Resolved! Broken images for catalog items using Virtual Agent on MS Teams
When using the Virtual Agent via MS Teams we noticed all catalog items were showing a broken image instead of the icon for the catalog item. See example below. Broken image
Search in MS Teams
When searching with the ServiceNow for Microsoft 365 app I only see Catalog Items, Record Producers, and Order Guides. Does anyone know where is this configured? I'm wondering if possible to have Knowledge Articles and/or Quick Link content searcha...
Teams integration is set up, but doesn't show up as an app in the iOS Teams app
We have configured the MS Teams Integration so we can access our Employee Service Center through MS Teams. It works fine on the Teams desktop app and the Android mobile app, but in the iOS Teams app the option to add ServiceNow is missing. Has anyon...
Employee Center in MIcrosoft Teams not Working
Some users of microsoft teams get the message "Error while Authorizing the user" in the employee center tab. Is this a problem on the side of ServiceNow or is from MS Teams side?
Servicenow notification to MS teams
Hello, I want to integrate my SN and MS teams. I want to notify the opened_by in teams whenever he/she filed a ticket. I successfully linked my servicenow account and MS teams in screen shot #1 an #2. I created a notification in sys_notification ...
Resolved! Connecting UAT and Prod ServiceNow Instances to Prod Microsoft
We are starting to configure our Servicenow Instances with Microsoft Teams. We have a Teams sandbox environment that we have connected to our Dev ServiceNow Instance but are looking to get expand our testing audience before eventually setting up prod...