Employee Center in MIcrosoft Teams not Working
Some users of microsoft teams get the message "Error while Authorizing the user" in the employee center tab. Is this a problem on the side of ServiceNow or is from MS Teams side?
Forum Posts
Servicenow notification to MS teams
Hello, I want to integrate my SN and MS teams. I want to notify the opened_by in teams whenever he/she filed a ticket. I successfully linked my servicenow account and MS teams in screen shot #1 an #2. I created a notification in sys_notification ...
Resolved! Best (or recommended) approach to Integrate 3 SerrviceNow Instances with 1 MS Teams Instance?
Back story...We are currently in the process of configuring the Major Incident Management module to be deployed which will replace the custom application we built years ago. We need it to Integrate with MS Teams to initiate and manage the conference ...
Resolved! Connecting UAT and Prod ServiceNow Instances to Prod Microsoft
We are starting to configure our Servicenow Instances with Microsoft Teams. We have a Teams sandbox environment that we have connected to our Dev ServiceNow Instance but are looking to get expand our testing audience before eventually setting up prod...
How to configure the conversational integration with MS Teams in three instances (dev, test, prod)?
Hi community,we try to configure the Conversational Integration with the Microsoft Teams app. Our goal is to enable users to engage with live agents using the MS Teams (we will not use virtual agent).We have three environments: dev, test, and prod.In...
Virtual Agent for Teams is not showing user name while greeting the user
We successfully integrated ms teams and virtual agent recently, what we noticed is the Virtual agent is showing user name while greeting user in Service Portal, but when user interacts with VA on teams VA is not using user's name in greeting.Below is...
Resolved! Channels and integrations page missing
Since Utah, most of the documentation for MS Teams talks about using the "Channels and integrations" page under All > Conversational Interfaces > Settings, then in General Settings there is supposed to be an option called Channels and integrations. H...
Integration with MS Teams from the field decorator?
Has anyone implemented the following? Any tips would be greatly appreciated!Request-based chat - Start and import chat from field decorator (servicenow.com)
Iframe not showing on Microsoft Teams
Hello community,I recently integrated the Employee Center on Teams. Unfortunately, an error message is displaying instead of showing an Iframe.There is no error on the Employee Center while using it on my navigator. Has someone an idea on how to fix ...
How to convert azure user mailbox to shared mailbox using ServiceNow API?
I want to convert azure user mailbox to shared mailbox through ServiceNow. Is there any rest API or graph API to achieve this?
Synchronize User Picture from Teams to Active Directory
Hi community, Does anyone know a way to synchronize User Profile Picture from Teams to Active Directory or directly to ServiceNow? I want to use the LDAP integration, and populate the "thumbmailPhoto" attribute with the picture coming from Teams, but...
Resolved! Teams integration without Virtual Agent being currently used.
We are looking to get install Teams integration , however we don't currently use Virtual Agent. Do we need to configure Virtual Agent first and get this up and running or can we just install Teams and configure from there.
Changing ServiceNow teams tenant id for virtual Agent
Hi All, I have recently changed the Microsoft Teams tenant id on "Install Azure Apps". Given all the permissions and published the app again to new tenant. The app is visible on teams , but it is not interacting at all. Even few notifications are go...
Resolved! ServiceNow for Microsoft Teams integration - Chat Issue
Hello, I have been following the MS Teams Integration Setup Lab Guide.pdf referenced in the Partner Essentials: ServiceNow for Microsoft 365 Use Case Demos Now Learning course using a partner demohub instance. I was able to get the ServiceNow fo...
Viva Connections Integration
Hi community, I'm currently trying to integrate ServiceNow with Viva Connections. The idea would be to have a dashboard as Teams homepage displaying user's latest information as: Incidents, Approvals and news from the company. I've follow the documen...
