I'm working on implementing MS Teams for Virtual Agent. I am noticing a difference in the Open IT Ticket.Previously I updated the Configuration Item when users create the incident from Open IT Ticket via Virtual agent. Did the topic change from Ope...
Hi, We are looking to integrate ServiceNow with MS teams. We want to utilize the MS teams for Major incident (Incidnet_alert) conference calls and messages. So what are the options we have and dependencies. I know we can utilize the integration hub a...
Hello, We are trying to set up a Microsoft Teams integration in order to start a Teams chat from a task. In one of the steps, an Azure administrator needs to log in to ServiceNow to authorize the application. The problem we are having is that when we...
Good Morning everyone, I'm working on understanding the SN to MS Teams integration for virtual agent/bot communication.We've got the bot setup in Azure/O365 and setup in ServiceNow. It's communicating as anticipated.That is great news, but also part...
Hi Team, We are receiving the error 'Authorization failed. Invalid Nonce' while trying to authorize Azure apps. The user account we are using to perform this action has complete admin roles in ServiceNow (including external_app_install_admin) and als...
I want to integrate Virtual agent with MS Teams in my PDI. However when I am trying to install 'sn_va_teams' plugin its asking to purchase.How to Implement it in my PDI ?
I'm running an issue with Language Detection in MS Teams.I've integrated Chat with MS Teams and I have setup Dynamic Translation. The very first time I start typing in MS Teams, it detects language just fine. After few lines of chat I switch and star...
Hello All, We are planning to clone the production instance to sub production instances , we are having itsm integration with microsoft teams. We have our sub prod to connected with Teams Dev Tenant. Prod to Teams Prod Tenant. By cloning the prod to ...
Hi,Could you please let me know which is the table to report on notifications sent to Teams and if we can report on Notification Type, Content, Date and receiver (user)?Thanks in advance!
Hi , I'm trying to integrate the MS teams with Major incident Management( client want to have on calls triggered from the workbench itself. We don't have a Virtual agent set up as of now , I could see all the communications send from the ServiceNow ...
Hi All,Getting the below error when clicking on the Start Microsoft Teams Chat button.Users have valid Email and available on Teams also.Thank you!!
Hello all,We have added Teams Integration to a customer, following all the steps in the instructions below. https://community.servicenow.com/community?id=community_article&sys_id=fafac779dbc4345014d6fb243996199a&view_source=featuredList Incidents can...
We have recently deployed a Teams integration for ServiceNow - Initially we had the "enable Notifications for all users" disabled - Today we enabled this, and triggered an non actionable notification which we confirmed was received by our testing rec...
Hi, I'd like to create a page, on a website (https://example.com), with an iframe that would display a ServiceNow dashboard.I've seen that a setting should be made in the "HTTP Response Headers" table (sys_response_header) to authorize the "example.c...
Hello,we have enabled the live agent support on Microsoft Teams. However, when the agent shares an incident with the user, then once the user tries to open the incident link, they are redirected to the Service Portal (sp).How can I redirect them to a...