The globe ICON is routing me to dev instead of PROD
The employee center tab is PROD and is working as it should but when we click on the globe it goes to dev instead of PROD
Forum Posts
Logo not updating for Now Virtual Agent app Teams
We have installed Conversational integration with Microsoft Teams and Microsoft Integrations.We were able to update the logo for "Now Virtual Agent" https://appsource.microsoft.com/en-us/product/office/wa104381816?tab=overview however when we pin t...
How to exclude ITSM Integration with Microsoft Team from cloning the production instance to sub prod
Hello All, We are planning to clone the production instance to sub production instances , we are having itsm integration with microsoft teams. We have our sub prod to connected with Teams Dev Tenant. Prod to Teams Prod Tenant. By cloning the prod to ...
Teams Chat should auto pick change task assignee along with assignment group members
Hello,We have enabled MS Teams chat for change module.Currently, the assignment group members get auto selected and rest we need to search and add in the member list of chat.We have a requirement in which client wants that along with assignment group...
Attachment upload when sending comments on tasks
I am wondering what is required when adding comments within the VA chat to also upload the attachment added to the comments. Here's the example, when you are checking the status of your ticket VA asks if you would like to add comments. The end user...
Activity card opening in new window
We have installed Conversational integration with Microsoft Teams and Microsoft Integrations - Core to send activity information. SSO and activity is also enabled, when approvals are assigned card is sent to user in teams however when View details is...
Provider Notifications send Group Changes to entire Assignment group
I'm creating new provider notifications for assignment group changes, however, the Teams notification is not sending to the members of the group. (It does work for the assignment group manager, but not the members of the group.) I found a similar ...
Microsoft Teams Notifications Reporting
Hi,Could you please let me know which is the table to report on notifications sent to Teams and if we can report on Notification Type, Content, Date and receiver (user)?Thanks in advance!
team Integration | Major Incident management
Hi , I'm trying to integrate the MS teams with Major incident Management( client want to have on calls triggered from the workbench itself. We don't have a Virtual agent set up as of now , I could see all the communications send from the ServiceNow ...
ServiceNow teams integration
Hi, Whether ServiceNow white paper documentation on Teams Integration is available?It will be helpful if anyone knows the related link or documentation on it . Regards,Dhanush
Reply Please - Not On Teams Error
Hi All,Getting the below error when clicking on the Start Microsoft Teams Chat button.Users have valid Email and available on Teams also.Thank you!!
Resolved! Unable to start Teams Chat from ServiceNow Record
Hello all,We have added Teams Integration to a customer, following all the steps in the instructions below. https://community.servicenow.com/community?id=community_article&sys_id=fafac779dbc4345014d6fb243996199a&view_source=featuredList Incidents can...
Teams Integration (sn_now_teams): Some users not having to press the "Link to ServiceNow" button?
We have recently deployed a Teams integration for ServiceNow - Initially we had the "enable Notifications for all users" disabled - Today we enabled this, and triggered an non actionable notification which we confirmed was received by our testing rec...
Resolved! when I change the user then selected user details will be populate automatically like email mobile.
I have added three variables which are one is "Name [reference of sys_user], another one is Email [string type], and the last variable is Mobile [string type]" for catalog itemsif I select the user in the Name field then the details will be populated...
External web page / iFrame targeting ServiceNow Dashboard
Hi, I'd like to create a page, on a website (https://example.com), with an iframe that would display a ServiceNow dashboard.I've seen that a setting should be made in the "HTTP Response Headers" table (sys_response_header) to authorize the "example.c...
