Teams app installation
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11-01-2024 03:07 AM
Hi all,
I am having a trouble with installing and re-installing Servicenow for microsoft 365 app. I wanted to check if I could install one of the three apps so that I don't need to install all of them mainly due to security purposes. I already installed it on my instance, and tried to uninstalled it. It looks like it is completed but once I installed the top one only, the other three apps were already installed. I also did uninstall and delete record for these three apps, but the result was the same. After seeing the result of this (meaning they all looked installed), I couldn't really use the function properly. So seemingly, these three apps were uninstalled but did not match the looks of it. I also deleted the apps on azure ad and so on. However, the result did not go as I expected.
Try o sum up my situation (Sorry I couldn't eventually!)
・Apps were once installed, and I uninstalled it (to check if which app is needed for the minimal purpose)
・I tried to delete all of them by deleting records and apps on azure ad
・I re-installed the app, but the three apps looked installed even though I did not install them
(I just installed only 'Microsoft Teams' app. Normally you first install it, and the other three apps show up, and you can install each one individually. But after installing, uninstalling, deleting records, and then re-installing, I can only install Microsoft Teams, and the other three apps are already installed. I have no choice to install the other three individually.)
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11-07-2024 11:38 PM - edited 11-07-2024 11:40 PM
Once you install the tenant, we store the record in "ServiceNow for Microsoft 365 > Tenant connections" module (table: sn_now_azure_installed_tenant).
When you start authorising the individual apps. Notify, Request based chat and SSO & activity notification. For each of the consented app we store the data as installed in sn_now_azure_installed_app. So, if you like to uninstall/remove consented app, you need to go to this table and do so!
Just delete the app that you want to delete from table. (only admin can delete). In our functional flow, we look for this table to validate if an app is consented for or not!
Thanks,
Ragu