I’m working on integrating Microsoft Teams with ServiceNow Major Security Incident Management (MSIM). Below are my questions for the community:
I have already explored all OOB MSIM-related Teams integrations, including:
- Chat Collaboration
- Conference Call / Meeting Integration
I now need to explore additional Teams integration possibilities beyond OOB for MSIM.
I’m specifically looking for guidance on:
- Additional integration patterns used in real MSIM implementations
- Any references, examples, or customer use cases where Teams integration was enhanced for MSIM
Any insights, documentation links, or implementation experiences would be highly appreciated.
