Field value is not showing from the list view

akshayamris
Tera Contributor

In GRC - IRM, There is a field "Support group" on entity table and there is a field "Owning group" on the control table. Control is child table of Entity table. Now the value of support group field on the Entity table is auto-populating in the owning group field on the form on control table. Now the same field "Owning group" is present on the indicator table which is the child table of the control table and the whatever owning group value is present on control table, it is populating to the "owning group" field on the indicator table. But the value of owning group on indicator table is not showing from the list view of the table in Servicenow. The field value is showing empty from the list view. What could be the reason and what action needs to be taken to make the field value visible from the list view on indicator table? 

1 REPLY 1

Community Alums
Not applicable

Hi @akshayamris ,

This is a expected OOTB behaviour unfortunately. Even i can see the same on my instance too.

However, mostly this happens due to Business rules running and not saving the data in database.

If you want to save values to the database you can do it by using current.udpate(). But , using Current.update() is not a recommended best practice.