GRC Metrics (KPI / KRI / KCI)
Please could share the details on KPI, KRI and KCI and their differences.
Forum Posts
Resolved! Policy Exception Questionnaire viewable on Policy Exception Form
Hi All,I created a Policy Exception Questionnaire, but I am unable to create the linkage between the Questionnaire and the Policy Exception Record. Any help would be appreciated.Thank you. M.
Risk Heatmap
I´ve created a Risk Assessment Methodology with multiple factors. - financial short- financial mid- financial long- probability short- probability mid- probability longthe calculation for the inherent risk is scripted. i use the highest value of fina...
Replicate UI action in Service Portal
Hi!I am very new to portal development and I am creating my very first widget. So basically, what I need to do is already existing in the classic UI - I just need to replicate that in the portal. I need to show this from our page in the portal whenev...
Add a component in Reference Information side bar in Risk Workspace
Hi I want to add a control related tab below control indicator failure in the reference information. How can a new tab be added .
Resolved! Policy Exception Questionnaire
Hello, I was wondering how I can trigger a Policy Exception Questionnaire. I have created the Questionnaire in the Exception Questionnaires, but what do I do next to trigger them and now do I see that on the Policy Exception? Thanks, M.
Risk Bow tie implementation
I was wondering if anyone in the community has experience with implementing Risk Bow-Tie in ServiceNow IRM. Please refer to the attached image as an example of a Risk Bow-Tie, which includes the following components:1. Controls (preventive = 4 and Mi...
DPR module
Has anyone implemented the DPR module using DevOps tools such as Jenkins, Jira, and GitHub? If so, would you be open to sharing your experience or insights?
Resolved! Tooltip in GRC attestation metrics is not working
Hi!I am currently creating an attestation, and our client wants to have a tooltip or hint on some questions (metrics). In the Metric [asmt_metric] form there is a field "Description" and I believe this is used for tooltips. I tried utilizing this fie...
Metrics
In advanced risk, approval can be obtained on risk assessment instance even if the risk response task remains open and Risk remains in Respond state and metrics (KRIs) can be applied on the Risk even in Respond state. (or data can be collected throug...
Replace reference fields Approver & Assessor with list type fields on Request risk assessment popup
Hi Experts, We enabled advanced risk assessment for our Risk form. Currently using Risk Workspace to create risk Records manually. We are trying to enhance user experience by replacing reference fields Approver & Assessor with list type fields. So th...
Limitation on the number of metrics per (GRC) attestation
Hi! I have an issue regarding Metric that have been bugging me for 2 days now. So, my task is to create an attestation that will have 124 metrics (questions). These questions are grouped into 8 categories. Yesterday, I was able to create all of the m...
Substate field on Issue form
Hi all,I am currently working on Issue management and have 2 queries 1. when the state is reached to " closed complete" or " closed incomplete" state after reaching to "Review" state 2. There is a "substate" field present on issue form and it is rea...
Resolved! Dynamic Risk Response Options to be populated in risk assessment for a specific RAM
Hi Experts , As we know, assessors in the risk assessment process currently have four out-of-the-box (OOB) options to choose from when responding to risk assessment: Mitigate, Accept, Avoid, and Transfer. I am currently focused on enhancing our risk...
Unable to make fields non-editable on Compliance workspace
Hi,I've set up a 'list_view' ACL which is functioning correctly in the Native UI, but it's not taking effect in the Compliance Workspace.1. ACL :2: Workspace: Fields are editable. Thanks.!Kartik Magadum
