Issue with the flow

PrasadK43791691
Tera Contributor

Hello Team,

 

I have updated a flow and activated. However when I am testing it by submitting a catalog item (Flow attached to item) from the portal, The previous version of the flow is executing instead of updated version. 

Can someone help, how we can trouble shoot this?

 

 

Thank you!

13 REPLIES 13

@yashkamde  I have updated the reporting level. still executing the previous version.

submit the new request and then check the executions.

if still executing the previous one share the flow and executions screenshot !

yashkamde
Giga Sage

Hello @PrasadK43791691 ,

 

verify that you Activate the flow instead of just clicking Save.

after submitting, plz confirm it into the flow execution context !

 

Ankur Bawiskar
Tera Patron

@PrasadK43791691 

try to revert to previous version and then make changes and then Activate it

Revert to previous versions of a flow or subflow - Support and Troubleshooting - Now Support Portal

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader