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3 weeks ago
On smart assessment, i have one dependant question which shows dropdown choices, when the question meets condition it is showing dropdown choices, user is able to select the choices but the arrow in dropdown shows red blocked symbol, can we remove that?
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3 weeks ago - last edited 3 weeks ago
The "red blocked symbol" (a red circle with a slash, known in CSS as cursor: not-allowed) appearing on a dropdown arrow—even when you can successfully click and select choices—is a known UI glitch in ServiceNow's Assessment and Survey widgets.
Basically, when the assessment page first loads, the dependent question is hidden or disabled because the parent condition hasn't been met yet. When the user answers the parent question, ServiceNow's client scripts successfully make the dependent dropdown interactable (which is why you can select choices). However, the script fails to remove the disabled CSS styling from the dropdown arrow icon itself, leaving the "not-allowed" cursor lingering on hover.
Please Accept the Solution if the above solution helped you resolve it. Thank you in advance!
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3 weeks ago - last edited 3 weeks ago
The "red blocked symbol" (a red circle with a slash, known in CSS as cursor: not-allowed) appearing on a dropdown arrow—even when you can successfully click and select choices—is a known UI glitch in ServiceNow's Assessment and Survey widgets.
Basically, when the assessment page first loads, the dependent question is hidden or disabled because the parent condition hasn't been met yet. When the user answers the parent question, ServiceNow's client scripts successfully make the dependent dropdown interactable (which is why you can select choices). However, the script fails to remove the disabled CSS styling from the dropdown arrow icon itself, leaving the "not-allowed" cursor lingering on hover.
Please Accept the Solution if the above solution helped you resolve it. Thank you in advance!
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3 weeks ago
Is there any way to overcome this issue?
