Teammate integration with Servicenow

Akki1
Tera Contributor

yesterday

Anyone worked for integrating servicenow with teammate? If yes please share any documents available.

0 Helpfuls
  • 385 Views
3 REPLIES 3

Itallo Brandão
Mega Guru

3 hours ago

Hi Akki,

 

To ensure we point you in the right direction, could you please clarify which tool you are referring to?

 

Are you looking for integration with Wolters Kluwer TeamMate (the Audit Management software)?

 

Best regards, Brandão.

0 Helpfuls

Akki1
Tera Contributor
In response to Itallo Brandão

3 hours ago

Yes that’s right 

0 Helpfuls

Itallo Brandão
Mega Guru
In response to Akki1

3 hours ago

Thanks for confirming, @Akki1 .

 

Currently, there is no native "out-of-the-box" Spoke for Wolters Kluwer TeamMate in the Integration Hub.

 

You will need to build a custom integration using REST APIs. Here is the standard approach used for this tool:

 

  1. Request the API Documentation: Contact your Wolters Kluwer representative and ask for the "TeamMate Connect API" guide. They do not publish this openly; it is restricted to clients.

  2. ServiceNow Configuration:

    • REST Message: Create a generic REST Message in ServiceNow targeting the TeamMate endpoints (usually for creating/updating "Issues" or "Audits").

    • Authentication: Typically requires an API Key or OAuth, depending on your TeamMate version (TeamMate+ or AM).

    • Automation: Use Flow Designer with the "Rest Request" action to trigger these calls (e.g., When a Remediation Task is closed in ServiceNow -> Update Audit Issue in TeamMate).

 

Since no pre-built connector exists, this will require a custom development effort.

 

If this response helps you solve the issue, please mark it as Accepted Solution.

This helps the community grow and assists others in finding valid answers faster.

 

Best regards, Brandão.

0 Helpfuls