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Is it possible to open Email Notification in Privacy Workspace?

shaistaparv
Mega Contributor

Hi Community,

I have a requirement where we are sending an email notification for overdue Privacy Assessment tasks.

I would like to know if it is possible to configure the email link so that it opens directly in the Privacy Workspace instead of the classic UI view in ServiceNow.

Has anyone implemented this before? If so, could you please guide me on the recommended approach?

Thank you in advance.

1 REPLY 1

Ankur Bawiskar
Tera Patron

@shaistaparv 

simply check how the link is added via email body or email script

make it point to workspace record

what did you start with and where are you stuck?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader