Hi Deepika,
The recommendation is to use a service catalog for managing groups and membership. In this way anyone can requests for the changes, group managers can be the approving authority and in backend 'Flow' Actions can do the required needful.
Here is an article describes more on the action you can take on flow.
I created an action called "Create Group":
and below is the script:
(function execute(inputs, outputs) {
//*** Create group ***//
var grp = new GlideRecord('sys_user_group');
grp.initialize();
grp.name = inputs.name;
grp.manager = inputs.manager;
grp.type = inputs.type;
var groupId = grp.insert();
//*** Add ITIL role to the group *** //
if(groupId){
var grRole = new GlideRecord("sys_group_has_role");
grRole.initialize();
grRole.group = groupId;
grRole.setValue("role","9aaaa632844fa400c50c3aed6c7cc667"); //itil
grRole.setValue("inherits",true);
grRole.insert();
}
// *** Add members *** //
var grmem = new GlideRecord('sys_user_grmember');
var usr = new GlideRecord('sys_user');
usr.addQuery("sys_id","IN",inputs.members);
usr.query();
while(usr.next()){
grmem.initialize();
grmem.group = groupId;
grmem.user = usr.sys_id;
grmem.insert();
}
})(inputs, outputs);
https://www.servicenow.com/community/now-platform-forum/automate-adding-members-to-group/m-p/1107761
Regards
Shahid
