Dashboard query match error in PROD but no Issue in UAT

vinithavija
Tera Contributor

‎02-26-2026 09:47 AM

In Production there is an error “Part of the query on sys_portal_preferences has been ignored because of insufficient access for 'query_match' operation on sys_portal_preferences.portal_section” showing on a number of visualisations and some of them are empty, where there is data populated in UAT. The error affects multiple visualisations across the different tabs.

 

Screenshot 2026-02-26 230737.png

 

Screenshot 2026-02-26 230953.png

 

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Rajshekhar Pau2
ServiceNow Employee

‎02-27-2026 06:40 AM

Hi,

 

This could be related to the following know defect on the platform - PRB1958610. This is fixed in Zurich Patch 6.

Zurich Patch 6 release notes:

https://www.servicenow.com/docs/r/release-notes/zurich-patch-6.html

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vinithavija
Tera Contributor

‎02-27-2026 08:17 AM

Hi, Thank you for your help.

I have checked the release note you have shared. But in UAT everything works fine and there's no read access has been provided to the sys_portal_preferences table and it's in zurich version. Only facing issue in Prod. Also some widgets missing. Now we noticed admin also getting some other error in that dashboard. 

   
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