Help with email notification link VRT

Cheryl ODell
Tera Contributor

I am wanting our email notifications for vendor risk assessment tasks to provide the link to take the user to the Vendor Management Workspace.  I've tried several different ways already provided in ITSM forums, but it is not working. I cannot get a script to work, so I tried using the HTML message.  The part that does not work is the link to the VRT.

Here is the "What it will contain" that I have set:

CherylODell_3-1756990887674.png

 

This is the link I have set for the link in the message HTML:

 

 http://mydev.service-now.com/now/vendor_management/sn_vdr_risk_asmt_task/${sys_id}

 

When I preview the notification, I see:

CherylODell_4-1756991021241.png

 

I then create a new task on the external assessment (aka VRA).  Then I go to the System Mailboxes>Outbound>Sent and preview the email notification sent, it looks correct:

 

CherylODell_2-1756990693765.png

 

However, when I click the link in the email, it takes be to a Page not found error:

CherylODell_0-1756990477744.png

Does anyone know what I have incorrect in my link?  Or am I missing something when testing my work?  Shouldn't I be able to do this for vendor risk tasks (VRT)?  Thanks for any help or advice.

 

Cheryl

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Cheryl ODell 

the link can be added as this

AnkurBawiskar_0-1756991796112.png

AnkurBawiskar_1-1756991823307.png

Output: when I click that link it shows the correct URL below

AnkurBawiskar_2-1756991876985.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Rafael Batistot
Tera Sage

Hi @Cheryl ODell 

 

In this video, show how to insert a download document In service catalog 

 

but the way to insert a link is the same for your process 

 

Kindly check 

 

 

Sometimes, you may want to attach a file directly to your service catalog item, so that users can click it to download the file. How do you do that? How do you make sure your attachment is moved between your instances when you promote your catalog item? (Hint: You need to export the record from ...