Issues on Smart Assessment (TPRM)
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12-02-2025 04:40 PM - edited 12-02-2025 04:41 PM
Hi Team,
We are facing multiple issues/challenges on setting up Smart Assessment capability.
1. As a TPRM Assessor, I am not able to answer/edit the external assesment. It is showing only read only(review mode). However documentation says Assessor can answer/edit the questions. (FYI, the property is already set it up with answer ). Also, can assessor submit the assessment as well or only update? need clarity?
2. As a third party contact, I cant craete any issue/task from vendor portal now. what is the workround for that? why this functionality is not avaiable?
3. with Smart Assessment, Issue generation rules are not working. I am trying to setup issue generation rule, it is not smart questions under selected external assessment. what is the workaround? how can we generate automatic issues/Tasks?
4. Also, Need scoring logic mechanism for smart assesment engine enabled, where can i see risk score calculated based on response with Smart assessment engine?
Please provide immediate repsonse, As currently we are deisgning the solution for a client and need your expert advise here.
Thanks,
Divya Saxena
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a week ago - last edited a week ago
What are the automation or scripting options available in Smart Assessment Engine?
What is Smart Assessment Engine, how it is different from Classic Assessment ?
#tprm #grc #smartassessmentengine
Reach me at LinkedIn.
Thanks,
Vinod Kumar M
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a week ago
Hi there - each of your questions are addressed in the links and videos collated here. ServiceNow Smart Assessment Engine — How to use it across your IRM workflows (with video tutorials)
Please review and let us know if you have further questions.