Role missing after install GRC: Advanced Audit plugin

Cesar Valencian
Tera Contributor

After installing the GRC: Advanced Audit plugin on my instance, the role Engagement Project Manager is missing. I can't locate it in the role table. I have repaired the installation and previously installed GRC: Audit Management. Does anyone know why this role is missing or if there is another guide I should follow?

 

Steps that I followed:

Components installed with Audit Management

Xanadu version

1 REPLY 1

Community Alums
Not applicable

Hello @Cesar Valencian,

It might be because of plugin being installed when the a instance was in previous version, and afterwards upgraded to latest. We can do verify the steps as mentioned in https://www.servicenow.com/community/now-platform-forum/plugin-installation-issue-best-practice/m-p/...