Using Copy Smart Assessment Action in SAE

[ujjwalababa]

Has anyone run into the error "Invalid source or target instance Id" when using the Copy Smart Assessment Response action in ServiceNow?

I’m trying to copy responses between assessments, but this error keeps popping up and blocking the process. I’ve checked the obvious things like instance references and record availability, but no luck so far.

Would appreciate any insights on:

• What typically causes this error

• Any configuration or data issues to look for

• Known fixes or workarounds

Thanks in advance!

[Laveena-Agarwal]

Hi @ujjwalababa 

I have checked the documentation and make sure you have -  "Both the source assessment that you’re copying from and the target assessment for reusing responses must be based on the same template. The target assessment must be in an Open state"

More details - https://www.servicenow.com/docs/r/governance-risk-compliance/smart-assessment-engine/copying-respons...

[ujjwalababa]

Hi @Laveena-Agarwal 

Thank you for your inputs on this. I went through the documentation, but I am trying to set these assessments dynamically. Not sure how to dynamically set the source assessment and target assessment? I was under the impression that this should work for all assessments, but right now it seems to apply only to assessments I am selecting as source and target assessment. Is there a way to make it consistent across all assessments under common assessment template?

[Tanushree Maiti]

Hi @ujjwalababa 

1. Ensure - both the source assessment that you’re copying from and the target assessment for reusing responses must be based on the same template. 

2. The target assessment must be in an Open state.

3.Assumption is that you are using  system admin privileges

4. 

[ujjwalababa]

Hi @Tanushree Maiti 

Thank you for responding. I went through the documentation, but I am trying to set these assessments dynamically. Not sure how to dynamically set the source assessment and target assessment? I was under the impression that this should work for all assessments, but right now it seems to apply only to assessments I am selecting as source and target assessment. Is there a way to make it consistent across all assessments under common assessment template?