If your agents are working high-velocity service desks, a static list that requires a full page refresh to show new records is a productivity drag. Live updates let your list surface new and changed records automatically (or on demand with a single click), keeping your team's view current without interrupting their flow.
Before you get started, live updates require Zurich Patch 8 or later and a one-time system property change to unlock the feature across your instance.
Step by Step:
1. Navigate to All > System Properties and search for the property glide.lists.live_list_enabled. Set the value to True and save.
2. Open UI Builder and navigate to the workspace containing the list you want to update.
3. In the content tree, select the Presentational List component for your target list. This is typically added as part of a Record List bundle.
4. In the right-hand configuration panel, expand the Data section and locate the Let users get live updates dropdown. You have two options here:
-
"Only by refreshing" adds a manual refresh indicator that notifies agents when new records are available and lets them pull the update on their own terms.
-
"Automatically" pushes updates to the list in real time without any agent action required. Choose based on how much interruption your team can absorb during active work.
5. Save and preview your changes to confirm the behavior.
Note for lists with a menu (Lists/My Lists tabs): If your workspace uses a list navigation component (the left-side panel showing options like "All Safety Issues" or "My Open Safety Issues"), there is an additional configuration step.
These lists are driven by a UX List record, and live updates must also be enabled there. Navigate to the UX List record for your workspace list by going to sys_ux.list in the Application Navigator and set the Live Updates field under the Extensible List Feature Flags tab to either Manual refresh or Automatic refresh.
To find the right UX List record, you can click the Configuration link directly from the list nav component in UI Builder, or navigate to sys_ux_list.list from the Application Navigator and filter by your workspace. You can also grab the component's sys_id from the URL while in UI Builder and use it to locate the record directly.
Pro tip: Start with "Only by refreshing" for busy queues. Automatic refresh works great for dashboards and monitoring views, but for agents actively working records, a manual prompt to refresh is less disruptive than the list reshuffling mid-task.
