Rohit Sudhakar
ServiceNow Employee
ServiceNow Employee

Do you have a customer who prefers a cleaner, more tailored navigation experience in Agent Workspace? For example, in our case, the customer didn’t want to display icons such as Move Management, Event Planner, or Schedule Planner in the side navigation since they hadn’t configured or used those features.

RohitSudhakar_0-1744121591090.png

After a bit of exploration, I found that removing these unused icons is actually quite straightforward using UI Builder.

 

Steps to Add or Remove Icons from the Side Navigation:

  1. Navigate to:
    Now Experience Framework > UI Builder
  2. Under the Experiences tab, locate and select the relevant line item (e.g., Workplace Central)RohitSudhakar_1-1744121793770.png
  3. Click on View experience settings in the top-right corner.RohitSudhakar_2-1744121823323.png
  4. Scroll down to the Side Navigation section.
    RohitSudhakar_4-1744121922171.png

     

Here, you’ll be able to:

  • Remove icons that are not needed by clicking the trash icon next to the item.
  • Add new icons by using the “+ Add” option at the bottom of the section.

This gives you full control over the navigation experience and allows for a cleaner, user-focused UI based on each customer’s specific use case.

Comments
muktha1
Tera Guru

@Rohit Sudhakar The Add button is hidden for us. How do we enable it? Also when a module is removed from showing up on the landing page, can it be added back at a later stage?

Rohit Sudhakar
ServiceNow Employee
ServiceNow Employee

Hi @muktha1 can you check if your user has the UI Builder Admin role. Its likely to be an issue with permissions, roles. You may try clearing your cache as well. Also explore if there are any custom scripts which may be controlling the visibility of the Add button.

Yes, there are no restrictions for adding back a previously removed module. Hope this helps!!

Version history
Last update:
‎04-08-2025 07:22 AM
Updated by: