Knowledge 2023 Lab: Configuring Service Operations Workspace with UI Builder

[Ashley Snyder]

Have you implemented or are you planning to implement Service Operations Workspace as part of your transition to Next Experience? Attend this session to learn the top Best Practices for personalizing the workspace for your agents.

This article contains the lab guide. You will need to do this on a Utah Patch 2 PDI or Utah Patch 2 Sandbox instance with Service Operations Workspace installed.

[Kumari Divya]

@Ashley Snyder 

Hi Ashley

Can we used both agent workspace and Service operation workspace for ITSM at the same time.

Thanks in advance.

[Amanda_Joslin]

@Kumari Divya 

Thank you for reaching out, this a great conversation. Agent Workspace (Classic) is different from Configurable Workspace. Please take a look at this article on Community for help: https://www.servicenow.com/community/next-experience-articles/basic-overview-on-migrating-to-a-confi... 

[shashank44]

this steps can apply in tokyo version...

[Thomas Bohan]

Wasn't at Knowledge 2023  (hopefully 2024) but this document looks really useful and detailed.

I think the overall UI of SOW is really good but some of the OOTB UX decisions are puzzling.

I find the Overview tab and its content layout as inefficient. Way too much real estate is given to Affected CI's for example.

I would love to see eye tracking and mouse tracking heatmap results for the Incident workflow screen for example.

[teduard]

hi @Ashley Snyder 
could you please advise SowIncidentLandingPageUtilsSNC ux client script is different between instances?
In mycase I am not sure why, but DEV and QA (UAT) differ from each other as seen below
at first glance same plugins are installed
thanks!