Service Operations Workspace (SOW) - List view configuration

[Sunny SN]

In the Service Operations Workspace (SOW), if you like to change the "Lists" sequence or add or remove items, here is a quick easy way to do so. 

Original view and Modified view:

    

 

Instructions:

• Navigation bar -> sys_ux_list_menu_config.list -> Open "Default - SOW" or your List Menu if you have created a copy
• Change Application scope as requested. Default is "Service Operations Workspace Core"
• In the UX List Categories tab, change the Order as needed. Save and reload SOW to see the changes.
• To add a new list, click on New -> give it a name, Save and follow the steps to add UX Lists

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 Save and reload your SOW to see the updates.

[Shane Scott]

In addition, to these steps you may need to also define the roles for the list. Please see:  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994285

I created a custom list following these steps but it would not show up for non-admin users until I set the List Applicability via the support article. 

[Saurabh Singh5]

Hi,

Can we also change the icons on the list(ex.. Home,list,inbox icons). we are trying to figure out where to do the changes, Please let me know if you have some idea on the same.

Regards,

Saurabh Singh

[anjiadmin]

Do you have any idea about adding related records?

Thanks,

Anji

[Diana27]

@Sunny SN 

Hi Sunny,

We are just starting to use Service Operations Workspace.  In UI Builder when I open Service Operations Workspace under Pages and variants I see 2 List Pages.  How do I know which one is being used?

Thank you,

Diana

[sri001]

@Shane Scott Can you please help me in adding form layout in HR agent workspace under sub session(involved parties)