Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release. Check out our Next Experience Academy video for more details on the features listed below!
1. Unified Navigation 4x Zoom Support
Enhanced Accessibility: When zoomed in 4x, Unified Navigation menus reflow into sub-menus for improved accessibility, complying with WCAG 2.1AA standards.
2. Language & Region Settings
User Preferences Addition: Newly integrated into User Preferences, this menu item allows users to adjust language settings based on instance enablement.
3. Unified Navigation Keyboard Shortcuts
Customized Navigation: Context, user, and OS-sensitive keyboard shortcuts provide a streamlined navigation experience tailored to individual preferences.
4. Theme Builder v3.0.0
Component-Level Editing: Enjoy finer control over theming options with component-level editing, complemented by WCAG 2.1 AA contrast checking for enhanced accessibility. Additional components will be periodically added in future releases. Remember, Theme Builder is a Store Application; if features are not visible, check the application manager and refresh store connection.
5. Sidebar
Participant Suggestions: Agents receive recommendations for top experts who can expedite issue resolution, based on past interactions and category matching. Agents can still manually search for other users to add to sidebar discussions. Refer to the academy for more details on obtaining the participant suggestions feature.
6. Agent Chat
AI Chat Summarization: Empowers agents with AI chat summarization within the chat panel, enabling quick understanding of requestor needs for faster assistance. AI chat summarization can also be utilized during chat wrap-up time and on the Now Assist Panel within the workspace.
Chat Summary and Short Description on Task Creation: Auto-populates chat summary and short description fields when creating task records, reducing task creation time and summarizing requester issues effectively.
Feedback on Chat Summarization: Provides explicit feedback on chat summarization through Thumbs up/down, aiding the NOW LLM model in delivering more suitable results based on user preferences.
