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03-23-2023 01:02 PM
Hello - We currently use the Announcement banner feature when notifying the business of an outage.
I was wondering if this announcement that is shown in the Employee Center to be also shown in the Service Operations Workspace too under Announcements.
From what I see, they are managed in 2 different locations.
- Employee Center: Service Portal > Announcements
- Service Operation Workspace: Service Portfolio Management > Outages
Basically the request is one announcement showing up in both locations.
Solved! Go to Solution.
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03-24-2023 01:33 PM - edited 03-24-2023 01:34 PM
Yes, they're two separate things. One table is just called announcement, the other sys_ux_banner_announcement. You could write a business rule/flows to keep them in sync if you'd like to manage them from a single place, but there's not an OOTB way to do that.
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03-24-2023 01:33 PM - edited 03-24-2023 01:34 PM
Yes, they're two separate things. One table is just called announcement, the other sys_ux_banner_announcement. You could write a business rule/flows to keep them in sync if you'd like to manage them from a single place, but there's not an OOTB way to do that.
