Hi all, does anyone know how to edit the Recently Viewed card in Global Search? I'd like to show State rather than Stage for Requested Items.
Hi @Paula Cullen,
I believe they are the first 3 columns of the Text_search list view.
If you refer to the following documentation, it explains how to set the view from the global search result - https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/search-administ...
Although this doesn't mention the recently viewed view/card, very similar logic applies here as well.
After some testing, it appears that the recently viewed card/view displays the Title element and first 2 Field list elements (refer to the document).
For example, the following is before making a change in the Text_search view
In this example, short description field is equivalent to the Title whereas the number and caller fields are Field list.
If we change the layout of the Text_search view, you can see the change in the recently viewed card/view as well.
Hope it helps, cheers
Hi @Paula Cullen,
I believe they are the first 3 columns of the Text_search list view.
If you refer to the following documentation, it explains how to set the view from the global search result - https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/search-administ...
Although this doesn't mention the recently viewed view/card, very similar logic applies here as well.
After some testing, it appears that the recently viewed card/view displays the Title element and first 2 Field list elements (refer to the document).
For example, the following is before making a change in the Text_search view
In this example, short description field is equivalent to the Title whereas the number and caller fields are Field list.
If we change the layout of the Text_search view, you can see the change in the recently viewed card/view as well.
Hope it helps, cheers
