Clarification Needed: "Any User" in User Criteria

[Mohan Mallapu]

Hi ServiceNow Community,

I hope you're all doing well! I've been working on configuring User Criteria in ServiceNow, and I've come across the term "Any User". While I understand the basic concept, I'd like some clarification on its precise functionality.

Here's my question:

When setting up User Criteria in ServiceNow, utilizing "Any User" as a condition, does it encompass all users within the system, including those who are currently active, or does it specifically target only active users?

I'd appreciate it if anyone could shed some light on this and provide some insights or experiences you've had while using "Any User" in your configurations. Additionally, if you have any best practices or recommendations regarding the usage of "Any User" in User Criteria, I'd love to hear them!

Looking forward to the community's valuable input and discussions on this topic.

Thanks in advance!

Mohan Mallapu

[Dr Atul G- LNG]

Any user means, a user who is in SN and and have valid right to see that module can see the catalog item. 

Use criteria is a restriction on Item not on module. 

[Mohan Mallapu]

@Dr Atul G- LNG   It means, any active user in SN or all the users in SN ?

[Jaspal Singh · Accepted solution]

Hi Mohan,

In general it is All users (active/inactive). However, it is only active user who can access ServiceNow, so it will be active users only in simple words.

[Jaspal Singh]

@Mohan Mallapu if you got what was expected you can close the thread by marking suitable answer correct.