Counts in the landing page of the CSM/FSM Configurable space do not work

[Smith Johnson]

Hello,

we have noticed that counts on the important items section in the landing page of the CSM/FSM Configurable space do not work.

For example, the landing page looks like this:

And if we click the case tasks count, actually there is one record. So, even if the count in the landing page is zero, there is one record.

Btw this is the OOTB variant, and we haven't modified anything.

The instance is in zurich.

Something is wrong. Could you please help me how to troubleshoot this? 

Thanks,
Smith.

[Ankur Bawiskar]

@Smith Johnson 

is it showing with admin?

Is the issue only with non-admin or both?

Was this working fine earlier before Zurich if you recently upgraded?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Smith Johnson]

Hello @Ankur Bawiskar , thank you for your reply.
It's also for admins:

Not sure whether this is a bug of Zurich release, because we just started using the workspace.

[Dr Atul G- LNG]

Did you try to repair or update the plugin?

[Smith Johnson]

Actually, just tested it also in a PDI, and same issue happens.