Date/Time Fields not displaying in Workspace

Sabrina Ethridg
Tera Guru

We have a weird issue where a date/time field will not display in the HR Agent Workspace if it has a value.   This is happening for the Opened (opened_at) and Due Date (due_date) fields.   When I try to manually enter a value in the Due Date field, it won't accept it - I've tried both typing the a date/time in the correct format and using the date picker. 

 

It leaves an empty space where the field should be.    I've checked client scripts and ui policies to make sure that nothing is hiding the fields.   We do have a HI ticket open with SN, but wanted to post here in case anyone else has seen the issue and knows how to resolve it.

 

Workspace: 

SabrinaEthridg_0-1751298865999.png

Backend 

SabrinaEthridg_1-1751298949745.png

 

 

 

1 ACCEPTED SOLUTION

Sabrina Ethridg
Tera Guru

As I was typing the last entry, I realized I needed to check some properties and realized the glide.sys.time_format property was blank.  By setting a value for that property, the fields now show up.

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6 REPLIES 6

Sabrina Ethridg
Tera Guru

It is on the Workspace UIB view and is an oob field, so we've not modified it's placement.  I have made other changes to the form layout that are showing up without an issue, as long as they aren't date/time fields.

 

It happens in any both Edge and Chrome for admins and non-admins and the plugin was just installed in the last month.  I've run a repair on it to no avail.   I've cleared cache, used incognito mode, all the tricks, etc.  

 

I think it has something to do with properties or preferences associated to date/time fields and how the date picker is displayed in the workspace.   When the field does show up and I select a value from the date picker or manually enter a date, this is what happens - and I just realized its happening on other forms, since I was able to reproduce it on the reminder form

SabrinaEthridg_0-1751381902977.png

 

Sabrina Ethridg
Tera Guru

As I was typing the last entry, I realized I needed to check some properties and realized the glide.sys.time_format property was blank.  By setting a value for that property, the fields now show up.