Delete UI Action not visible on the CSM/FSM workspace for contacts

Gopal14
Tera Contributor

Hi Team,

 

Delete UI Action is not visible when we are impersonating with any of the user, in contacts list

 

Gopal14_0-1744780362699.png

 

 

in below I have impersonated with one of the user, at that time delete is not visible,

 

Gopal14_1-1744780452462.png

 

 

UI Action list I have checked, there is not particular Delete UI action on Contacts table,

 

Is It Global Delete UI Action?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Gopal14 

that user doesn't satisfy Table level DELETE ACL and hence button is not seen

Check the ACLs

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Gopal14 

that user doesn't satisfy Table level DELETE ACL and hence button is not seen

Check the ACLs

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Gopal14 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader