agent assist filters the catalog item based on search and provide the link but it opens from Service Workspace Portal can we modify the behaviour if yes please suggest the workaround we want to link service portal from workspace not the Service Work...
I want to enable agent assist on interaction table with search as function in service operations workspace but can't figure it out. I got it working on legacy agent workspace by configuring Table configuration and creating a new action assignment for...
I'm running into an issue when trying to use @Data.record.form as an input for a scriptlet datasource and I'm hoping someone can shed some light. I have a scriptlet that I want to use to parse the @Data.record.form data and reformat the glide lists i...
Record page variants are using the Default view from the Home screen lists and from the Lists Menu in the SOW Workspace until refreshed. As you can see from the attached I have defined the view and forced view for our variant record page but they are...
Here's a wrinkle for you.I implemented this in my Dev & Test instances;System Property: glide.ui.polaris.experience | trueUser Preference: glide.ui.polaris.use (System checked, No user specified) | falseI then copied glide.ui.polaris.use, unchecked S...
Based on how Save behaves, I am suspicious/concerned that only one user can be editing a specific page variant in UI Builder at a time, because it does a <complete> save of all components each time. If I open previously saved version Y and make edits...
Is there a way to see how many times the workspace has been viewed or used and who is using it? trying to gain insights on if people are using the Agent Workspace. Thanks,--Brian
Hello, I'm trying to get a single score data visualization component to display the sum of an integer field based on a filtered data source that updates when options in a dropdown menu are selected. When I add the data source to the single score as d...
Hello:In working through building my custom workspace and reviewing the articles from the Workplace COE I noticed that the Record page in the OOB workspaces have different and many more Data Resources than what I get when I create a Record page from ...
I am working within the Vulnerability Manager Workspace (VMW), trying to duplicate a custom UI Action button from the older UI structure. The SecOps forum, on a previous question, suggested I post to this forum for questions related to the workspace...
We switched from the old UI to Next Experience UI where we are able to see only with CSM/FSm Workspace, we are not able to have the option of our own like Global (or) other Workspaces selection. I am able to see the options when I reload the page but...
Hi, We want to create custom workspace without using App Engine Studio. So we found one option i.e., UI Builder. But It's a lot of work to implement everything and we need a workspace which is similar to Agent workspace. So can I restrict existing ag...
Hello - We currently use the Announcement banner feature when notifying the business of an outage. I was wondering if this announcement that is shown in the Employee Center to be also shown in the Service Operations Workspace too under Announcements...
Hi,Is it possible to add ui macro in service operation workspace?Also, can I add another tab next to details tab? I want to add an IFrame to that new tab thia IFrame should get the ci serial number as a parameter?Any material on how to config the ser...
I need to hide the buttons (UI Actions) when viewing a ticket (in this example a Customer Service Case (CSM)). I need a "view" interface for agent needing to see case information, but not interacting with the case in any way.As I see it, it should be...
