Disable form personalization in Configurable Workspace

[Saranya Babu1]

@Brad Tilton @Chuck Tomasi @Ankur Bawiskar 

Hello Team,

We need to hide Personalize form in the CWS.I have followed the below steps but its not working.

Disable form personalization

If you do not want your users to customize forms, you can disable form personalization.

Before you begin

Role required: admin

About this task

Activating the Personalize Forms plugin sets the glide.ui.personalize_form property to true. You can disable form personalization.

Procedure

1. Enter sys_properties.list in the navigation filter.
2. Locate the glide.ui.personalize_form property in the System Properties list.
3. Set the Value field to false.

This link also not worked for me

https://www.servicenow.com/community/grc-forum/disable-personalize-form-option-on-workspace/td-p/249...

Thanks

[Casey23]

Hello. I'm just curious if you were ever able to resolve this? We are looking to do the same thing.

[Saranya Babu1]

Hello Casey,

No haven't find any resolution.I have raised hi case but they also not provided the solution.

Below is the response from them

Issue: Hide Personalize form in the Configurable Workspace

Most Probable Cause Expected behaviour

Solution Proposed: The Personalize form option cannot be removed/hidden from the workspace. We raised a bug ticket earlier to the development team via PRB1654770 and it is being closed as 'Working as Expected'

The Development team has given the below reason: glide.ui.personalize_form and glide.ui.personalize_form.role is UI16/Polaris system properties and are not meant to drive the configurable workspace experience.

Customers can influence product direction through the Idea Portal. Other customers are able to up-vote ideas that can (and have) resulted in a Product Management Review.
https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests

This is working as designed and cannot be hidden. With the above link, you can create an enhancement request which will be considered in future releases.

[Casey23]

In our case, HI referenced the following community article: 

https://www.servicenow.com/community/developer-forum/hide-personalize-form-from-configurable-workspa...

If you open up UI builder and then go to the form where you want to remove the "Personalize Form" options, you can use the "Hide "More form options"" slider to disable it. If you look at the image in the solution, it has a good representation of this.

In our case, we were seeing this on records (incidents, change, problem, etc.) and wanted it removed. So I ended up going into UI Builder > Service Operations Workspace > Selected "Record" for the page > You then have to duplicate the page since you can't edit the original > and then I believe it was under the "Record page tabs" where I disabled the option.

Hopefully this ends up being helpful!

[Rajshekhar Pau2 · Accepted solution]

Hi folks,

We have changed the behavior of the following two properties from Zurich release in the system: glide.ui.personalize_form & glide.ui.personalize_form.role.

In UI16, a logged in user can only personalize a form if the following two conditions are met:
glide.ui.personalize_form = true; and if logged-in user has been assigned any of the roles mentioned in the sys_property: glide.ui.personalize_form.role

In Workspace, prior to Zurich version, these two system properties were not honoured in the Workspace, i.e., any user can personalize form without any restrictions. But Zurich onwards, only users who will satisfy the above two properties can only personalize the forms in configurable workspaces.

Best regards,
Rajshekhar Paul