Global option in Global search is missing

[MarkWendilJhonD]

Hi! Does anyone know why the 'Global' option in the global search dropdown list is missing? 

I made sure that the configuration in my instance follows what is stated in the following KB article. But still the issue persists.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094

[Nilesh Pol]

Hi @MarkWendilJhonD 

In one of requirement I faced simmilar issue in the instance, will suggest you to raise HI case https://support.servicenow.com/now so that all core concept about the searching will reviewed.

[shubhamseth]

@MarkWendilJhonD 

We can give try to below: 

1. Check user role permissions 
2. Verify Search Configurations
3. Check the application scope
4. Check if search is disabled in UI Policies 
5. Clear cache and check 

Let me know if you need any more information in details for above mentioned steps. I will be glad to help. 

[Guy St_phane N_]

Hello, 

if you still have the issue, you might need to clear the role specified in the sys_property : glide.ui.can_search.

I did it in our instance and it fixed the issue.

Thanks and regards