Global option in Global search is missing
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03-02-2025 09:57 PM
Hi! Does anyone know why the 'Global' option in the global search dropdown list is missing?
I made sure that the configuration in my instance follows what is stated in the following KB article. But still the issue persists.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094
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03-02-2025 10:11 PM
In one of requirement I faced simmilar issue in the instance, will suggest you to raise HI case https://support.servicenow.com/now so that all core concept about the searching will reviewed.
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03-02-2025 10:13 PM
We can give try to below:
- Check user role permissions
- Verify Search Configurations
- Check the application scope
- Check if search is disabled in UI Policies
- Clear cache and check
Let me know if you need any more information in details for above mentioned steps. I will be glad to help.
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain
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05-15-2025 05:04 AM
Hello,
if you still have the issue, you might need to clear the role specified in the sys_property : glide.ui.can_search.
I did it in our instance and it fixed the issue.
Thanks and regards