Global Search within Service Operations Workspace

[Jeffrey Beaudry]

We recently upgraded to Tokyo and are in the middle of configuring the Service Operations Workspace, but there is differing behavior with the Global Search feature between our TEST and DEV instances.

In DEV you can search globally. 

In TEST you can only search the workspace.

We've looked at any and all configuration differences but cannot find one. 

Not sure if this is possible due to a skipped script or corrupt upgrade. Need some assistance to point us in the right direction. Thank you.

[puffysleaves]

I helped a colleague with the same issue on Utah. I cleared cache, restarted browser and they were back to the Global, Global Search. I don't know what caused the issue. 

[Jeffrey Beaudry]

Yes. I was able to resolve using the following link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094

You have to enable 'Multiple Experiences' for the UX Parent Application 'Unified Navigation app shell'. 

[TonO]

The Page you are looking for is:
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/search-administratio...

Note this are more complex configurations and I did this in the Utah release we are on.

I wanted to disable the OOTB Workspace options in the global search field so

in sys_ux_page_property.list
I renamed the globalSearchDataConfigId to globalSearchDataConfigId_DISABLED, for the relevant work spaces.
Then refreshed my browser tab and the Workspace option to search could no longer be selected in the global search field. This is a bit of a hack, but I could not find a cleaner method.

You want to check config/correct differences, this is in the same context I think you probably have to add/complete configurations.

Regards,

Ton

[Jeffrey Beaudry · Accepted solution]

I was able to resolve my issue using the following link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094

You have to enable 'Multiple Experiences' for the UX Parent Application 'Unified Navigation app shell'. 

This allows the drop-down to choose from, but you can also use TonO's suggestion above.  This allows you to default to only Global.

Thank you all!

[duydo]

For anybody else with the same problem. The link provides the incorrect table name... it should be sys_ux_app and not sys_app_ux.