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Hi, I need to add a "Edit" button in incident related records tab in Service Operation workspace..

Ashfaq Naina A
Tera Expert

‎01-30-2025 09:04 AM

I need to add a "Edit" button in incident related records tab in Service Operation workspace.. I created a button in related list action. I want this button to link a alert record with incident record. Please help..

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Rajesh Mushke
Mega Sage

‎01-31-2025 01:38 AM

Hi @Ashfaq Naina A,

Please check below videos:

https://www.youtube.com/watch?v=lTDa8nFRvmU

https://www.youtube.com/watch?v=bAyAk6RdAEw

https://www.youtube.com/watch?v=C8KDDHUvNO8

 

Refer the below articles as well:

Agent Workspace UI action - examples 

How to use UI Actions in Workspaces 

 



Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke
Ep 5: How to setup UI Actions, Ribbon, Related list and Form Header in Agent Workspace-ServiceNow
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youtube.com/watch?v=lTDa8nFRvmU
In this video we will see how can we add UI Actions(button) on Agent Workspace. Also, we will add ribbon, related lists and see update the form headers. #servicenow #servicenowdeveloper #snow #agent #workspace #aw #uiactions #form #relatedlist #ribbon #orlando #servicenoworlando #orlando #itil #itsm
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youtube.com/watch?v=bAyAk6RdAEw
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youtube.com/watch?v=C8KDDHUvNO8
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