How to add new colums in the list view of csm/workspace for case

[Gopal14]

Hi Team,

How to add new columns in the list view of csm/workspace for case view. 

For SLA's I want to add business elapsed time and business time left for all users. I want to remove actual elapsed time and actual time left.

I have tried but it is working for me only, not for all users in workspace view

[Viraj Hudlikar]

@Gopal14  - What you did is personalize list for yourself, what you need to do is configure list layout so it will take effect for all users.

Check this thread - Solved: Re: How can I configure list layout for all users ... - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Gopal14]

I known this, How ever it is only working normal view. Not for workspace view. How can we do this in workspace view

[Viraj Hudlikar]

@Gopal14 Can you please share screenshot, so we will know what you are expecting ?

[Gopal14]

Hi @Viraj Hudlikar