I've added the Playbook component to a workspace and I'm having difficulty getting it to execute the playbook. After linking a record generator to the Playbook component I'm experiencing an issue where the playbook component will not move on from the...
Hello experts,With the Knowledge V3 Homepage deprecation, the essential steps for an upgrade customer is to just set the property sn_km_portal.glide.knowman.serviceportal.enable_redirect to true to redirect to Knowledge Manaagement Service Portal. B...
Hi,Is it possible to edit records fron list view in SOW? Thanks,Sahar
Hi, We would like the items under the Related records tab to have their own tabs going across instead of being beneath the Related records tab. So it would look like: Details Catalog Tasks Approvers Group Approvals instead of I can't seem to...
I am creating new application in UI Builder where whenever i click on an Incident, it should show which state its currently as process flow like below. I am unable to find which container to use and how to pull the data.
Hii have created a custom configurable workspace intend to make it availavle for itil users and change managers i have created two tabs on workspace and components inside iti am trying to make change tab visible for only users with role/group belong ...
Hi there, I am trying to add a stacked bar chart to a workspace via UI Builder. I currently have a bar chart in there by Case count by 'Assigned to' but am looking to expand that so that it shows cases by state by assigned to. so in the bar would ...
I want to redirect the logged in user with custom role to CSM/FSM Configurable Workspace. How to achieve this?
Hello there,I am trying to add a new playbook action to open a new UXF page. I am also trying to do the same from a Form Decoration action as well.I already watched the following video. By far the best information available on the topic.https://www.y...
Hello experts,I was exploring on the user preference my_home_navigation_page and I was not able to see the expected result on my PDI. In the documentation, it is said that setting that property will make it so that the homepage that the user see upon...
In the Service Operations workspace (Tokyo Version) within an Incident record, there is no context menu shown when I right-click on that tab as shown: Is there any possibility to add context menu within the Service operation workspace -Incident tabl...
I would like to ask if anyone has same issue with me and how to fix that. I turned off the next Experience Polaris, then I changed company logo using Basic Configuration UI16. The company logo displays after save. But the logo was not displayed in ...
Does anyone know how to change the colors and logo in the Service Operation Workspace if the Next Experience UI is disabled? I can't find a way to make these changes.The instance is upgraded to Utah, however it still uses the old interface, I was ask...
Hi all, We are finally going to enable Next Experience within the next couple of weeks. I went through much of the documentation, watched videos, etc. Yes, we are aware that we have to train users. Question: Which Next Experience configurations are ...
Hi,I want to refresh the HR Case form on the HR Agent workspace whenever state value changes. When the flow runs and conditions are met, the flow updates the state, but the UI action buttons presented on the form remain from the previous state. There...
