Hi, I need to add a "Edit" button in incident related records tab in Service Operation workspace..

Ashfaq Naina A
Tera Expert

‎01-30-2025 09:04 AM

I need to add a "Edit" button in incident related records tab in Service Operation workspace.. I created a button in related list action. I want this button to link a alert record with incident record. Please help..

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Rajesh Mushke
Mega Sage
Mega Sage

‎01-31-2025 01:38 AM

Hi @Ashfaq Naina A,

Please check below videos:

https://www.youtube.com/watch?v=lTDa8nFRvmU

https://www.youtube.com/watch?v=bAyAk6RdAEw

https://www.youtube.com/watch?v=C8KDDHUvNO8

 

Refer the below articles as well:

Agent Workspace UI action - examples 

How to use UI Actions in Workspaces 

 



Thanks,
Rajashekhar Mushke
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Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke
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