Highlight VIP Caller on SOW List View not working

[SouravLinkuna]

Hi All,

I am using SOW for ITSM Apps V6.1.5.

In our client instance, VIP caller is not getting highlighted on the SOW list view as shown below,

But on the OOB PDI instance it is working as expected as shown below,

Below is the configuration present in both Client & PDI instance,

Can anyone suggest what might be the issue here? Any lead will be appreciated.

Regards,

Sourav

[Dr Atul G- LNG]

Hi @SouravLinkuna 

Yes, it looks like that. Logging a case is the only option because it's not a cache issue. Did you try it in another browser with a different user?"

[SouravLinkuna]

Hi @Dr Atul G- LNG ,

Yes, I am planning to log a case. Before that just checking if anyone else is facing such issue & if they got any resolution. Also tried with different browsers & users still the same unexpected beahaviour.

Regards,

Sourav

[Dr Atul G- LNG]

did you try repair the SOW plugin.

[SouravLinkuna]

Hi @Dr Atul G- LNG ,

Yes I have tried repairing the SOW for ITSM Apps plugin but still no luck.

Regards,

Sourav

[Dr Atul G- LNG]

Log a case is last option.