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Highlight VIP Caller on SOW List View not working

SouravLinkuna
Tera Contributor

‎03-21-2025 05:58 AM - edited ‎03-21-2025 06:18 AM

Hi All,

 

I am using SOW for ITSM Apps V6.1.5.

 

In our client instance, VIP caller is not getting highlighted on the SOW list view as shown below,

SouravLinkuna_0-1742561577442.png

 

But on the OOB PDI instance it is working as expected as shown below,

SouravLinkuna_1-1742561691594.png

 

Below is the configuration present in both Client & PDI instance,

SouravLinkuna_2-1742561892495.png

 

Can anyone suggest what might be the issue here? Any lead will be appreciated.

 

Regards,

Sourav

 

 

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13 REPLIES 13

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SouravLinkuna

‎03-21-2025 06:27 AM

Hi @SouravLinkuna 

Yes, it looks like that. Logging a case is the only option because it's not a cache issue. Did you try it in another browser with a different user?"

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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SouravLinkuna
Tera Contributor
In response to Dr Atul G- LNG

‎03-21-2025 06:31 AM

Hi @Dr Atul G- LNG ,

 

Yes, I am planning to log a case. Before that just checking if anyone else is facing such issue & if they got any resolution. Also tried with different browsers & users still the same unexpected beahaviour.

 

Regards,

Sourav

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SouravLinkuna

‎03-21-2025 06:32 AM

did you try repair the SOW plugin.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SouravLinkuna
Tera Contributor
In response to Dr Atul G- LNG

‎03-21-2025 06:33 AM

Hi @Dr Atul G- LNG ,

 

Yes I have tried repairing the SOW for ITSM Apps plugin but still no luck.

 

Regards,

Sourav

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SouravLinkuna

‎03-21-2025 06:34 AM

Log a case is last option.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************