How can I set up labels next to fields in the Service Operation Workspace record page?

ERIK_DK
Tera Contributor

In Vancouver, a new horizontal screen real estate was introduced, as shown by Brad Tilton in the 'What's New in the UI Builder in Vancouver' video https://www.youtube.com/live/eB1Kr7kp1_4?si=uufNWBDnmCr56xNl&t=849.This feature allows for moving the label of the field to the left, providing an easier overview of a record. 

ERMO_DK_2-1708505300370.png

 

Has anyone figured out how to enable this feature in the Service Operation Workspace? I have searched for this functionality in both Vancouver and Washington (on my own PDI) and have also tried setting up a new record page using the template, but I have not been able to find it.

4 REPLIES 4

Brad Tilton
ServiceNow Employee
ServiceNow Employee

If I remember correctly, it only works with the standard record page template. The newest version of SOW has a record page variant called SRP Record that you'll want to be using.

Hi Brad thanks for responding.

I tried to look at the SRP Record in my Washington PDI and made sure to update the Service Operation Workspace to latest version. Did not see any difference.

Steps:

  • Went into UI builder and found the SRP Record for within Service Operation Workspace
  • Update test values for incident and given incident sys_id

ERIK_DK_0-1708532783685.png

  • Tried it out Preview (did not see any difference)

ERIK_DK_1-1708532838514.png

 

I also did try to create a new page from the “Standard record” template also did not see the labels next to fields.

Did I miss something?

Hi Brad thanks for responding.

I tried to look at the SRP Record in my Washington PDI and made sure to update the Service Operation Workspace to latest version. Did not see any difference.

  • Went into UI builder and found the SRP Record for within Service Operation Workspace
  • Update test values for incident and given incident sys_id

ERIK_DK_0-1708533204051.png

 

  • Tried it out Preview (did not see any difference)

ERIK_DK_1-1708533234113.png

 

I also did try to create a new page from the “Standard record” template.

Did I miss something?

atharvabhagat
Tera Contributor

Did you find any solution to this. I also have this same requirement to move label to left instead of top.