how Service Workspace Portal is connected to agent workspace can we update with service portal

[ABHAY_M]

agent assist filters the catalog item based on search and provide the link but it opens from Service Workspace Portal can we modify the behaviour if yes please suggest the workaround we want to link service portal from workspace not the  Service Workspace Portal.

[Mohith Devatte]

Hello, 

There is not connection between service workspace portal and service portal as workspace is built using react and portal can be built using angular and different languages.

And coming to the customization you asked it is not possible because service now has provided only limited edit or customization access to this particular search results for agent assist

In the navigator type in

Contextual search -->Search Display Result Configuration -->Open record where table name is sc_cat_item 

In this record you can find maximum field that you can display on the search card .Refer to below screenshot attached

Please refer to below link for more details on customization

https://docs.servicenow.com/en-US/bundle/sandiego-platform-user-interface/page/administer/workspace/task/configure-agent-assist-preview-card.html

Please mark this helpful or accept the solution  if it clears your query

My answer can help other people having same query

[ABHAY_M]

Hello mohit there is connection between agent workspace and portal,

steps to validate,
Try to open any catlog item from agent workspace it uses  this portal>Service Workspace Portal 

it uses this portal theme and configuration to open catalog item as it is made read only for peotection purpose.

need to find how and where this is mapped.

[Jack]

This is just my note about this flow (not sure if this is correct)

 

The OOTB is using component (sn-catalog-iframe) 

=> you can find it on CSM/FSM Configurable Workspace -> page: Record -> Variant: Catalog Item Page

For the requirement to redirect to open specific portal instead of the default swp portal.

I think you can try hookjs into the widget SC Categories of page sw_sc_category 

Then, in the hookjs, you can do everything that you want to: redirect to another portal, modify URL

Note,
To hook, you just add dependency into this widget

Hope this help!

[Ihor]

In My case I just created a Page Route, to redirect to another page and it works. And on my category page I placed my custom widget which I needed.