How to add new colums in the list view of csm/workspace for case

Gopal14 · ‎01-30-2025

Hi Team,

How to add new columns in the list view of csm/workspace for case view.

For SLA's I want to add business elapsed time and business time left for all users. I want to remove actual elapsed time and actual time left.

I have tried but it is working for me only, not for all users in workspace view

Dr Atul G- LNG · ‎01-31-2025

Hi @Gopal14

Are you referring to a related list? Any screenshot is possible.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Gopal14 · ‎01-31-2025

HI @Dr Atul G- LNG

Dr Atul G- LNG · ‎01-31-2025

You are referring to the Related list - Layout.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0826964

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎01-31-2025

@Gopal14

are you sure you configured the correct related list and the correct view?

The view which gets rendered for workspace is Workspace view

Did you verify that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gopal14 · ‎01-31-2025

Hi @Ankur Bawiskar ,

yes in correct related list only, in workspace view