How to create a custom cancel UI Action in case table

Gopal14 · ‎01-30-2025

Hi Team,

How to create a custom cancel UI Action in case table for native view and workspace view

Ankur Bawiskar · ‎02-02-2025

you need to write script in workspace client script.

if (g_form.getValue('comments') == '') {
g_form.setMandatory('comments', true);
g_form.addErrorMessage("You must add a reason in Additional comments in order to reopen an incident");
return false;
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎02-03-2025

@Gopal14

share your PDI details and create admin account for me.

once the task is done, you can disable the admin account

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gopal14 · ‎02-03-2025

@Ankur Bawiskar

URl: https://dev265475.service-now.com/

Userid: admin_2

pwd: yGD?2k:NUHR:]4Hs

admin access provided

Ankur Bawiskar · ‎02-03-2025

@Gopal14

The field state was not present in workspace view, I added and tested and it's working fine now

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gopal14 · ‎02-03-2025

@Ankur Bawiskar ,

Do we have any way if we have not added state field on the form in workspace view.

Ankur Bawiskar · ‎02-03-2025

@Gopal14

then use GlideAjax and update the field from backend.

Also please disable that admin account which you shared yesterday.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader