I would like to have a popup when attaching a file to a case in WorkSpace.
So we are considering two ways to customize the file attachment feature.
1. display your own popup when attaching a file
In the past, we have customized the classic UI to display its own popup when attaching a file to a case.
There, we were able to display the popup by customizing the client script for the attachment on the UI page.
However, when we did a file attachment to a case in WorkSpace, the popup we implemented in the UI page did not appear.
So I have three questions.
(i)Is the file attachment button in WorkSpace not controlled by attachment in the above UI page?
(ii)If not, in which UI page is it controlled?
(iii)If you are controlling in a location other than the UI page, where is it controlled?
2. display strings in an existing modal window that appears when a file is attached
When a file is attached in WorkSpace, a modal window appears displaying the file name. (This is an existing feature.)
We would like to display a specific string there.
The string should read “Is the file uploaded to the correct location? Is the file encrypted?”
So I have one question.
(i) Where can I customize the modal window for existing functions?
(3) Other than the above two, is there any other way to display a pop-up window when a file is attached?
